2/10 Kötü
11 Temmuz 2025
Disappointing
On the morning of Friday, July 4th, I called the Tru Hotel to confirm a reservation I had made back in early June. I asked the woman who answered if I could pay upon check-in that evening, and she assured me that it wouldn’t be a problem. She also said she would make a note that I’d be arriving late and paying at check-in.
However, when I arrived that evening, I was informed that my reservation had been canceled. Due to road closures and 4th of July fireworks traffic, we arrived later than expected. I was told there were no more double rooms available and was only offered a room with one king bed. When I asked for a room with a sofa bed to better accommodate my group, I was told the hotel was fully booked and nothing else was available.
The staff claimed this kind of issue sometimes happens with third-party bookings. I explained that I always use third-party platforms for hotel reservations and have never had a problem like this before. They also said there were no notes in the system about my call earlier that day.
I asked to speak with a manager. After some back and forth, a staff member offered to check with a partner hotel. Eventually, they arranged a room for us at a nearby Hilton Inn and said they would match the price. However, when checking in at the Hilton Inn, I had to pay approximately a $20 difference out of pocket. While I appreciated the effort to find us another room, the accommodations were smaller than expected, and the beds were uncomfortable.
Ninfa
Ninfa, 2-gecelik aile seyahati
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