City Empire@ New Delhi Railway Station

The staff were really kind and the hotel facility is up to date in general

Dirty bed sheets small room bad local area.not suggested..

Didn't pick us up at airport as promised and then blamed us, said they would track the flight and meet us there but didn't. Bed was horrible and found staff rude and unhelpful.

The locality is very thrash. Horrible place near the railway station. The metro station is far away. No places to eat nearby and the hotel does not offer breakfast. The room is tiny. But hotel service is friendly.

Communication with the hotel was good from the start and were willing to help. A pick up from the airport was arranged and was there on time. On arrival check in was efficient and the room was ok however it was next to the restaurant and was a bit noisy so I asked for a different room in the morning and thematic agent sorted it immediately. The manager was extremely helpful and arranged a taxi for the day for 1600INR for the day which took me around Delhi for the day. He was willing and able to help with anything you needed. Nothing is ever perfect but the hotel was decent for what your paying and very accessible to the main parts of the city.