8/10 Çok İyi
30 Aralık 2024
Beautiful venue but service not up to par
Beautiful hotel in an ideal spot. Unfortunately the customer service is lacking at this price point. We did not feel that we were looked after adequately - we had to ask alot of questions to get relevant information and the receptionist upon arrival tried to pawn us off on a cheaper room than the one we’d booked.
The hotel also boasted free parking and access to hydrotherapy - however the hotel did not offer parking (unless staying in its sister location). Your will need to find your own municipal parking lot spot in the city. We weren’t able to use the spa facilities because everything was fully booked. We did not feel that the staff tried to get us an appointment nor did we get any advance warning that we would need to book ahead. Additionally, our booking for the hydrotherapy hot tub was cancelled despite being previously confirmed.
We expected a higher quality stay given the hotel’s ‘boutique’ approach and its high price point.
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