8/10 Çok İyi
2 Ağustos 2022
Not what we expected
The hotel was very nice. The staff were friendly and helpful. On our first night we had a queen room with 2 beds. The sockets did not work, the safe did not work, the lights did not work, and we could here the TV below. When we questioned the manager he offered very little for the inconvenience. The next 5 days we changed to a king room, this was ok.. but again the safe did not work, but it was swiftly repaired. Breakfast was included, we were given vouchers.. the catch was, the vouchers only had a value up to $16.. this is not breakfast included. The average breakfast for 2 was costing $55/60.
Once again we pointed this out to the manager and he said the vouchers would cover the full amount. No compensation offered at all for the 1st night room.. we were offered Marriott points, but it was never mentioned at all after the first night.
1 more thing, you only get 1 dressing gown, even though the room is for 2 people, the 1 in our room had make up stains on it…
Anthony, 5 gecelik seyahat
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