Opera Hotel Köln

Receptionist should be trained to talk in a nice way as first impression is the last.

No telephone in room.Also no coffee or tea making facilities.Front desk staff were fantastic.Breakfast was good but staff in breakfast room could be more friendly.

There was no soup in the shower, asked for it to be filled...it wasn't...saw on the paper of the cleaninglady that other rooms lacked soup too. The bed was not comfortable for me.Breakfast Ok...if you like warm yoghurt.

Pity there is no Air conditioning at this nice Hotel !

Solid hotel close to city center. Hotel shows signs of aging but still comfortable. Like many reviews point out, there is no AC and no overhead fan. Wasn't hot enough during my stay to need a fan so not sure if they provide one on request. At $84.51 a night for 2 nights in a triple room with WIFI and breakfast included I would recommend. The hotel was clean and staff were friendly. Not a big deal but checkout time is 11 not 11:30 as stated on Hotels.com. All in all, not the hotel to book if you plan on spending extended time in your hotel. But great for a short visit especially with it's proximity to sights, shopping, and food. Pro's: Hotel is close to city center, the Cathedral, and the main shopping area. There are plenty of places to eat in the area as well. We interacted with a total of 4 staff members. All were polite, courteous, and spoke English well. WIFI and breakfast were included in booking. Breakfast was good and had a lot of selection.The pictures already uploaded are still representative of what they serve. Cons: Hotel shows signs of age. Paint on walls chipped and in need of repaint. Shower curtain and shower head show signs of the hard water, (Calcium buildup and discoloration). No key card access. They still use a physical key which they ask that you leave at the front desk anytime you leave the hotel. They charge a $100 Euro fee if you lose. NO AC. Pillow was very flat, didn't even feel like I was on a pillow.