I stayed in Hawassa for 2 weeks during my vacation back home from the states. I have had to extend my stay in the city a couple times and it was mainly because of this resort. I have never seen such great customer service and such well trained and loving set of staff. This is not just a job for them, they pay attention and show love to their guests like I have never seen before. And this was not limited to front desk or anything. Everyone from the door men, front desk, to servers, house keeping, spa workers, and everyone else I might have forgotten, EVERYONE was great! I have felt so at home while staying at the resort that I was coming even on days I was not staying there. I can keep going on about how amazing and attentive the staff was but it would take too long haha. I just wished the menu had just a bit more variety mainly because I would want to stay for several days whenever I go and it would be nice to be able to diversify my food group options. But whatever was on the menu was great.
The only thing I thought could have been better during my stay was the pool. I think it would be upkeeping with the quality of the resort if the pool had a warmer. During our stay it was supposed to be sunny but since the resort is by the water and gets cold at night, we have to wait half a day for the pool water to go back to normal. Because the pool is one of the main activities it would be great to have a pool warmer.
Other than that everything was great and I recommend this place
