The staff were friendly and helpful, they informed me that I had mistakenly paid for two people instead of one, though they refused to return the exra money. The room they gave me was clean but very old and it didnt look like the photos I had seen on the website. Also, it had no balcony because the rooms you see on the website are the ones located in front of the building but the ones on the back are much more gloomy and they are older. The room was quite clean though. The breakfast was excellent and you could have it on the terrace, overlooking the city of one. And the hotel was placed in a good location in the city. Wouldn't go back there though.