Selinor Old Town Apartments

Great Location! Spacious! Clean! However, not good customer service. ACs in the rooms were not working. They did not take care of the issue even though notified on time. Asked $15 additional fees per ac per night, which was not included in their contract. They do not mention anything about the expensive parking in a nearby garage, cost me 45 euros for a day of parking. Customer service is really well below standard. The person at the front desk argued with me on the AC issue and asked me to leave. This is simply not acceptable when they were all paid to provide the service. Also, they ask for a deposit in Cash only during check-in, which they vary from person to person. When checking out they ask you to wait 15 minutes to check the apartment to give you your deposit back.

Our apartments were clean and well located in the Old Town, within walking distance to everything. The staff is very friendly and helpful. Unfortunately, there is much street noise, especially at night, which made sleeping very difficult.

This apartment was very well located in the Old Town. The facilities were new and clean but the area is noisy at night. The very helpful staff provided us with fans etc but we were still kept awake at night by street noise

Good location close to Old Town. Big 3 bedroom apartment for family and Have a Reception Office which is easy to check in. Tony provided excellent service and provided a fan because it was one of the hottest time in Europe hitting 40 degrees.

Of course, being Europe, there's no air conditioning and we were there for two of the hottest days in Prague history but we were in room 12 and it had a back balcony and windows that allowed the evening air to flow in. The hotel we were in was an old residential apartment complex. It's location was wonderful, right between the Old Town Square and the Palladium. The kitchen was complete and there was a laundry machine. When we asked the staff for extra sheets, they were putting them on the bed before we could return to the room. I can't say every room would be as amazing as number 12 but it seems they will try.