The Empresa Hotel

A small Hotel but a huge impact on me. Staffs, Room, Breakfast, Amenities, Restaurant everything is wonderful.

Empresa Hotel is beautiful hotel with excellent rooms and close to shops and restaurants. Very disspointed with Wifi we were 5 people in total in 2 rooms and was given wifi for 1 person per room, general standard with hotels around the world is 2 per room. Empresa really need to change this. We asked for an extra bed and this was ready when we checked in and we had to wait so long. Also felt amenties like toilet paper, soap, towels was very limited in our room when we had 3 people in 1 room and staff and management were aware of this. Toilet paper quality can be improved as this is lovely fancy hotel and the toilet paper received is quite poor.We had to constantly ask for these small items whereas housekeeping should of been notified. Breakfast was fabulous and so prompt. If you order from their menu it came out so quickly and was very delicious. Staff working at breakfast were so helpful some names Vishal H and Praveen. Music playing during breakfast was great and the atmosphere is there and helps you start the day feeling energic. Rajan was so lovely and very helpful with organising our Uber and helping with our luggage. Staff are amazing and help you. Overall beautiful hotel extremely clean with efficient staff and spacious rooms.

The hotel itself is very nice - modern, neat and spacious rooms that are in good condition. Comfortable beds, complimentary water. Only minuses were that shower water took a while to heat up and the key cards reset very easily. The ground floor restaurant and terrace was very nice. Very good breakfast with a small buffet of juices, bread, fruits, muesli etc and to-order plates of local and western breakfast foods. The overall service was very kind and polite, though occasionally slow e.g. with the breakfast service, with mixed up orders. It also took some time to restock e.g. toilet paper to the room. Nevertheless, would recommend if looking to stay in this area!

Lot of service issues like no towels or bathrobe (not provided even after complaining) Layer of dust on furniture. Torn bedsheets. Issue with the door lock for 4 days in a row and could not be resolved. Limited food options in room service.

Nice hotel but the local area doesn't have much going on. whilst I was staying there it was a bit noisy and the walls seem to be super thin.... but overall the hotel was nice and the staff friendly

They did not allowed me to check in early despite it was already close to noon. They charged Rs. 2000 at my check out, which supposed to be hold as deposit and now I have to spend time talking to my bank and write to them to dispute this. Total waste of time. Breakfast was at 7.30am, never encounter hotel offering this late.

It was great. staff was helpful in giving early check in.

The building was good, looked impressive as did the decor. All else was not so good. Check in was lengthy, Took them a while to find our booking. When we came back late that night, the night clerk informed us that there would be an extra charge for the third person even though we had booked a room for 3 people, Had to call the website I had used for the booking the next morning and they straightened it out with the hotel. Annoying to have to waste time doing this. The rooms and bathrooms were small and the mattress sagged. We stayed for 3 nights, The first night we had one towel in the bathroom, the next night we had two, never did we have three though we were 3 in the room. There was only one small roll of toilet paper, each night we had to call and request another one from housekeeping. It came quick but again, annoying. The towels were of terrible quality. We stayed at lovely hotels during our trip to India, unfortunately this was not one of them.

There were 17 light switches in my room. I spent far too much time turning on various light switches, and trying to figure out what switch went to which light. I never did figure out most of the light switches. I could have really used 2 bath towels in the bathroom, instead of just one. The bathroom was very small, and never enough toilet paper until I asked for more rolls. For the amount of money I paid for this room per night, it simply was not worth it to me.

Nice stay with very welcoming staff. However, the breakfast requires upgrade; so is the Wi-Fi in the room. Otherwise, happy to have stayed there.