Hotel is quite new. Hotel building rooms are nicely decorated and large enough, with big windows. So the view of the forest, mountains are great. warm pool, sauna and steam room in the spa area are nice. The hotel is decorated well compare to many hotels that i have seen in Bansko. It is obvious that a professional team has worked for the interior design. There are 3,5 main complaints i have;
1. Free wifi all around the hotel is provided with many access points, however they log the user out every few minutes, which makes it very annoying. Even in the room, I had to connect to a different access point every 4-5 mins.
2. Compare to the number of the rooms, the dining are is too small. This is the first time that i had to wait for a table in this kind of resort/spa type hotel. The open-buffet is also very small (2x5m). Although dishes were tasty, the selection was very very limited. Names of the dishes were missing most of the time.
3. (and last this deserves a bullet of its own!) They ask you to pay for water during dinner! (but not during breakfast!)
3,5. The staff is very helpful. However they are not yet 100% ready/trained. (perhaps it is because of the season)
In general, i recommend this hotel for 2 to 4 day stays for family.
I hope this helps.