Hotel Madeiro

Excellence customer service. All staff very attentive.

Americans stay away from this hotel. They are not supposed to charge taxes if you are foreign. Even after showing them my american passport, they insist I should pay taxes, when I refused, they threatened me to call the police and cancelled my reservation, Estefania Gomez (Front Desk) was very rude and unprofessional, the worst service, the only bad service, I received in my whole 2 months visit. And the sad thing is that Hotels.com did not do anything to solve the problem, even though my reservation was paid in full, the hotel cancelled it, so basically my money was stole from me, since I never received what I paid for. I really was hoping to have some kind of back up from hotels.com, since all was made through them, but they did nothing. At this point, not sure if I will keep using hotels.com

Nice and clean hotel but staff speak no english. Google luck with asking for basic help and information

awesome location in Poblado. close to everything and no noise to hear from Parque Lleras. nice building. My room did not have a window but rooms have AC. I had issues with safe box - had to called Front desk all the time to open it- and Breakfast could be improved but other than that an awesome deal. safe area. comfortable bed.