Everyone were friendly and respectful, it is a hotel to stay one Night to sleep if you are exploring Italy and that’s what we were doing , the room was clean, i think if they offer a breakfast any kind , they need to improve in quality and temperature of food, eggs were cold, and the breakfast room was not attractive at all, you can tell the food is prepared from same people we saw at front desk , nothing wrong with that but seems like inexperienced people handling the food