SMARTments business Wien Hauptbahnhof

Customer service has degraded since SmartMents opened in 2017, the rooms were not clean, and they are massively overpriced for a living area of less than 15 sq m (As their bathrooms are 7-8 sq m) the reception is now open less hours than 2019, barely 8 hours, many times certain receptionists do not even bother to stay around, the place is very impersonal, I would not class this as a place that anyone staying in Vienna on Business would enjoy, as the seating in the rooms is not sufficient, as most other serviced apartments in surrounding countries have a full sofa for example, this is a very amature set up for a property in such a prominent place.

The Condition of Smartments since it opened in 2017 had deteriorated exponentially, the Kitchens are looking tired and worn, the Staff are very indifferent to paying customers needs, considering Smartments charge a very high price for a very small Studio for example, they do not communicate with housekeeping, we asked for certain extras, such as Pillows and Towels, which we didn't receive until the last evening before we checked out, a complaint was filed to their HQ in Germany

Very clean! location is very convenient. All the essentials is there if you’re looking for a hotel/apartment type accommodation

Very good place to stay. Central to everything you need.

Nearly impossible to check in. During pouring rain and wind we were stuck using a rediculous screen-based check-in, as there is no desk service on the weekend. Also no housekeeping on the weekend. Bed gave us both back aches. Difficult to find any place to eat nearby except inside the train station. Except that we had a private bathroom, a hostel would have been a better experience!

Good hotel

Great location

Saturday and Sunday no staff on duty. Everything is DIY.

Our first impression of the hotel was great because of the convenience being so close to the train station but then we got to the reception. The lady behind the counter was chatting away to another lady just general chit chat, sorry we interupted. We didn’t even get a hello. She just took our passport and then handed a key and pointed to the elevator. Not good service at all. The room was hot and stuffy as there is no air conditioner, if you open the window then you listen to people on the street all night and it is rather noisy. The room is comfortable but watch out for the bed bugs. I received 5 bites in the first night so not so good there either! Overall, I probably wouldn’t recommend this hotel. The only good thing for us is that it was near the station and it had a laundry which was good for us mid trip. I would only book if it was a quick stopover. Don’t forget the bug spray!

Very helpful check in staff - allowing me to change my room from one facing a main road to one facing the courtyard (necessary as it had been hot and I needed the window open). In fact the only problem with the hotel was the airlessness. Having the window open was a must. Otherwise the room was really well laid out, comfortable and well positioned re access to the train station