Arthotel ANA Katharina

At the hotel We couldnt checkin until 2.30pm, our luggage was not kept in a secure room but just behind reception counter, the luggage was returned to us and the handle was broken, no apology was given. Also when we got key to the room they said if there is something wrong we cannot do anything and we wont be able to change your room. Also there is no one in reception after 11pm.I found lots of things not what i expected. I will not be stating in this hotel again. Thank you

We visited Vienna for a birthday treat for my husband. The Arthotel Ana Katharina was ideal. The rooms were warm and comfortable with amenities such as a good hairdryer, hair and body wash and hand wash in the bathroom. We had a comfortable king size bed and although the pillows were a little unusual they were still comfy. The reception staff were polite, helpful and spoke good English. There is a safe for your passport and other valuablesin a room off the reception area but not all staff knew it was there so do ask if you need this. They will put your things into the safe and give you a numbered key for when you want anything out. The breakfast was very good, with scrambled and boiled eggs and bacon and a great variety of cold items such as meats, cheese, salads along with fruit, cereals, breads, cake and croissants. They even have warm waffles. There is a coffe machine in the dining area which is available free of charge until 10pm and has coffees and teas available. There are a couple of restaurants and bars nearby but we did not use them. There is a tram line (Tram D) just outside the hotel which takes you into Vienna city centre (get off at the opera) and takes around ten minutes so is ideal. If you walk to Frank Joseph train station ( about 10 minutes). There are shops and food kiosks, and the station where you can buy tickets for all transport around Vienna. We bought a three day ticket which was perfect for our short trip and used it every day.

Good location for tram and metro so could get into the centre of Vienna fairly quickly. Very warm bedroom. Wonderful breakfast. Nice staff.

Hotel is located a few minutes tram ride from the main city attractions and close to metro (line 4 and 6). Rooms are a bit old dated, especially the bathroom and the toilet, that need renovation. Breakfast was quite good, with a variety of choices.

Bathroom was a little run down. Room was spacious and clean. Great breakfast options. Amazing customer service.