I’M Hotel

I love the crew except the crew in their bar area. They are not that friendly.

Great service from check-in. Room spacious and very comfortable. Plenty of options within the hotel to enjoy. Pool area was great.

I have extended my stay one additional night. The room charge went up 50%. I was OK with that. I asked receptionist that Make sure the extension is transparent with system where I have to come down on second day and revalidate my room keys and such. She assured me that I should not have to worry about that. On the second day, my family was at the pool and I had to go back up to the room but my key was not working at the elevator. So, I went down to the receptionist and informed her that I was having issues with my room card key. She said there nothing that they can do since it’s the system is programmed that way as she smirking. I asked her to inform management but she said the management is already knows about this and nothing can be done as continues to smile. Annoying! Poor staff attitude

Nice hotel locates are Makati area

Great hotel, good location, nice rooms