I’M Hotel

It was a good hotel but I expected more from a 5* rating.

Everything was amazing only feedback I can give was the smart TV when ordering food was abit challenging but apart from that overall it was an amazing service.

I stayed just one day but we experienced very good time. Especially rooftop bar was amazing!!Very nice place. One point, I found out small cockroach in our room... Anyway we enjoyed our stay in IM hotel.

I booked a stay and corporate event here. They nickel and dimed us over a TV, fine. But at every turn they were incompetent at best and rude at worst. Nobody knows where anything is. Everyone points fingers at someone else. Worst yet during our event we ordered a few watermelons we thought was charged to the room. Turns out the staff didntcharge them. Fair enough. Not fair is getting woken up at 1am 3 days before checkout by Belle the so-called “manager” and her renegade staff to “settle an unpaid bill” Seriously - who does this? You can’t wait until a decent hour to let me know I ran up an uncollected charge? Especially when I’m not checking out another 2 days? You’re a so-called “5 star” hotel who doesn’t know better than to knock on my door at 1am over $30? No supervisor (“not there”) to escalate to. Not to mention they don’t quiet the loud party down the hall (but bother me). I don’t know if they just hired Belle yesterday or if they just let employees harass returning customers as per policy. Best to say this stay is my last. Zero apology.

What a great stay! I’d previously been to the amazing I’m Onsen Spa, but this was my first time staying at the hotel. The room was very comfortable, especially the bed. The hotel staff were amazing. Special shoutout to ER from housekeeping and the concierge team for taking good care of us.