Hyatt Place Washington DC/Georgetown/West End

Service was great location was perfect and 1 receptionist was amazing... See Chi... She was totally on point..

The Hyatt DC/Georgetown/WE is located between Dupont Circle (Phillips Gallery) and Foggy Bottom (Kennedy Center) and just over a kilometer north of the Lincoln Memorial. The hotel was well manicured with clean comfortable rooms, a nice breakfast as far as hotel breakfasts go, and very nice staff. Walking is best because driving in DC is always challenging, but if you'd rather not walk to your destinations, Uber, Lyft and Taxis have ample pick-up space in front of the hotel. The only issue we dealt with was the hotel guest printer was not working when we needed boarding passes, but the front desk staff quickly volunteered to print using their printer. A very nice stay in a lovely town.

Front desk staff were excellent and very helpful. We needed some documents scanned and they accommdated, no questions asked.

We were really disappointed with our stay, but I guess you get what you pay for. The rates were great and the ratings had been excellent so we booked into the Hyatt Georgetown. The location was helpful for going to a baby shower we were in town for and dinner and brunches with friends. Unfortunately though our check in experience was poor, we checked in just before 9pm Friday night and the woman working the front desk took about 5 minutes to reappear and when she did she had a huge stain down the front of her shirt. She mumbled through our check in and we have no clue what she actually told us. Luckily our room key holder had our room number, and the elevator identifies the floors which had the gym, pool and rooftop area. This was the least of our problem we later learned. Saturday night we returned to our room and it smelled like someone had just smoked a cigarette in there. It was late and disappated quickly so we did not complain. Sunday morning when we woke up it was 100x worse, and smelled like someone was smoking in our room again. We called the front desk now, who said they would send someone up. After 30 minutes we called again as it was still quite bad, and they were surprised no engineer had shown up. They could not give us an answer so we finally just decided to check out early. The smell of smoke never dissipated and the hotel is supposed to be smoke free. That is clearly not enforced. We were very unimpressed and will not be returning.

The hotel is in a good location; blocks away from the White House and other federal buildings. It is close to the metro and close to some really good restaurants. The rooms were spacious. The king bed and pull out bed made plenty of room to sleep. The room was clean and the shower was nice. Breakfast was included, which made mornings much easier. My kids enjoyed the indoor pool in the evenings. There are convenient stores right next to the hotel, just in case you need something. My family would stay here again.