We were greeting by a luke warm reception. She didn't seem friendly or welcoming. I don't appreciate when I book through Hotels.com and the property pretends to not have the reservation and then when they find it try not to honor details like two free drinks at the hotel bar. Check in is at 4pm, which they were strict about and only had our room ready 10 minutes earlier. But that is pretty standard in bigger city hotel rooms. But they were strange about letting my very small emotional support dog in the restaurant, so we tried the patio. Unfortunately, it was too loud and hot on the patio and we were down wind of a smoking, small, filtered cigarette. So, we waited in the lobby.
The hotel is very nice and clean. The sheets and bedding are luxurious. There is no coffee in the room, but they will bring you a Keurig I believe they had a sign stating that in the room. The bathroom is large and has an open shower with no door or curtain, which is very popular in newer remodeled bathrooms. We booked the city view King Room and it was pretty cool. It is within walking distance of the baseball stadium and the casino. We went to the casino and to a few bars on the walk home, met some locals and had a great night out. I would stay here again, the service was still good, just not very welcoming. That seems to be common in the boutique hotels and swankier places I have stayed in the past. I stayed at different IHG property in Akron next 2 nights and had far superior hospitality overall.