I was there for my friends birthday, I was told that she would get a cake at her birthday dinner and a banner on her door and when it came to the date of her birthday, none of that happened. And the staff acted like they had heard none of this before after I had confirmed with them times. I also bought sunscreen at the gift shop that I did not get the discount for due to the pool not being open and it did not prevent burning one bit. I put it on four separate times every two hours and I burnt straight through meaning this sunscreen should not be in the shop. Also, when they clean your room daily, they do not clean the floors. Also, we had no idea that there was an activity area where they did nighttime activities for adults on the back of the property because no one told us about the app nor did any of the staff direct us to when we would talk to them about what was going on. We found it on our own the last day before we were going to leave. All in all I will not need to stay again. It was fine, but definitely not the worth of money we paid.