Ruby Sofie Hotel Vienna

This was a great hotel with a lot of style! The location is only a short walk to the city center and the included breakfast was a nice value add.

The location is extremely convenient for someone traveling to the hotel from the airport. The CAT stops at Wien Mitte, which is a short walk to the hotel. The hotel staffs were polite and pleasant. The room was spotless and quiet. If you like a minimalism stay then this is the hotel for you.

Don't count on having much room for anything but the bare minimum in these rooms that they say fit 2 people. Our bed was shoved against the wall with the sink literally flush against one end. My husband had to crawl into the bed from the side. There is no closet. No chest of drawers. Just some hangers on a hook to hang anything up. Then, on our last day there, we were left with no towels for the shower so I had to go out to the cart to find some. I wouldn't stay here again.

Disgraceful staff and service from this hotel. I’d never stay again. Not only are they unable to effectively communicate the price and stay of the hotel. They add additional taxes (even though taxes were included in the booking) and Vienna law states this amount should be made visible. Above all I cannot explain how rude this hotel is. Oh and as a result of the incompetence they offered us the food and drinks we had in the bar for free which they later charged to my card.

The hotel is nice and the room was lovely but it was a shame that there are no Tea and Coffee facilities. I found the staff a little 'cold' to be honest and not that helpful. The breakfast had a very poor selection, they do not even have a toaster and so not worth 14 (EUR)!