On September 25, 2026, we arrived at approximately 10:00 p.m. Eastern Time to check into our reserved rooms at this Extended Stay property in Tallahassee, FL. We were informed by the quite unprofessional desk staff that they had given our reserved rooms to other prospective guests (without reservations) earlier that day.
Despite having valid reservations with advanced payment made a month prior, we were told that the staff could not correct or provide alternative resolution for the situation. To be clear, we were not made aware of any published policy requiring check-in by 3:00 p.m. or permitting the hotel to give away previously reserved rooms without prior notice. The staff first claimed that we would have to work through our third-party reservation service to potentially reserve one of the few remaining rooms available at a significantly higher cost due to their additional special event mark-ups. Then we were informed that no rooms were available, despite them checking in at least five other couples while we were standing outside negotiating with said third-party. The staff simply refused to answer the phone. The third-party service failed to get an answer from the local staff that we could see standing at the counter despite multiple call attempts over the course of an hour. After spending two-hours working through a third party, we were fortunately able to book another room at a hotel 20 minutes away, adding unplanned commute time and fuel costs to our stay.