CityClass Hotel Europa am Dom

This is a very nice hotel for business travelers. Located within short walking distances to train station and shopping areas. Breakfast is nice but gets boring after 3 or 4 days of same kind of food offered.

Clearly, this hotel’s strongest selling point is location. Service and cleanliness are also strong points. Likewise the quiet - our room was on the top floor away from the street. Not so sure how it’s marketed as a four-star hotel, on the other hand. The level of finishing - and furnishing - as well as the size of the room are more three star. Just an observation, not a complaint. I recommend the hotel, especially to anyone visiting Cologne for the Christmas markets.

Lovely hotel right in the heart of the city. Ideal for the Christmas markets. Friendly staff.

The staff was kind and the room was clean. We could see the cathedral from the window of the hotel room. The breakfast was very nice.

Very friendly staff, very helpful. We had a quiet room on the side away from the Dom, very peaceful. Just a few minutes from everything in the Old Town.

Super friendly staff at the reception! Beautiful breakfast buffet. Room could be renovated to a more modern style... Great location right by the cathedral

A little bit of confusion about how to make power and air conditioning work in the room, but otherwise no complaints.

The staff was very helpful. I accidentally forgot my car keys in the room when I checked out and they found them and said they would mail them back to me. Great service.

フロントスタッフの不遜な態度に呆れた。しかも、接客態度に抗議をした後、ホテルを去る際に挨拶をしているのにガン無視。他は満足できる滞在だっただけに極めて残念。

Location location location! Good staff. Cozy room. Air conditioning in hot summer is truly important.