Holiday Inn Kolkata Airport

It’s my second stay here and both times the staff impressed me. They are extremely customer service friendly. Diki at reception was quick and ensured we could get late checkout complimentary as I was with my aging parents who had a late train to catch; Sudipta was very helpful in everything and gave extra water bottles complimentary as he felt for three people staying in a room two bottles wasn’t right; Sukanya got me a bowl of Mishti doi complimentary during breakfast as I was searching for it; Biplab helped me guide about the good sweet shops nearby and one staff in reception helped fix my dad’s Uber app verification process. It’s not the complimentary part, it’s the heart they put into the job to ensure customers love the limited stay at this place. Note, there was no dental kit in room and the TV set top box was misbehaving etc.. I mean if I have to point flaws I can keep cribbing but truth is all these are minors things.. it’s the heart, soul and human touch that a service oriented provider gives that matters most. Am a travel blogger and travel consultant, I can understand the difference. Love to the team!

I stayed there overnight. Really close to the airport (10min drive). It’s clean and comfortable. The staff is great. Free meals as well, I was offered free breakfast and dinner, if I’m unable to take dinner, they told me to have a complimentary lunch. Crazy good. I did ask them for airport pick and drop, they quoted about 14+ AUD, Uber took me for 2 AUD.

Very nice facility and very helpful and friendly staff.

Nice and friendly staff Free upgrade Free soft drinks Nice room Good location