Serena Inn & Suites - Sundance

Affordable and clean

Most affordable, clean hotel, that was close to the area that we were visiting.

Michael, 1 gece aile seyahati, 9 Tem 2021

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Great hotel but distance west -Lots to see

Owner very helpful and accomodating when we decided that are plans had changed and we didn't need to stay 2 nights. Holiday weekend coming up and reasonable rooms were hard to find in Mt Rushmore area. Had great hot tub and nice breakfast which few places serve nowadays. Sundance is quite a bit west. There's lots to see in the area besides Mt Rushmore, Deadwood is cute town. Skip touristy Keystone. Custer is better. Skip Crazy Horse statue, see it from the road.

Elaine, 2 gece seyahat, 3 Tem 2021

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Clean but different

For the cost of the room, it could’ve been better. The room was large, hotel clean and large pool/hot tub. The front desk person was pleasant at check in and even in the morning. The pool ran out of towels and when we asked for additional, we were given one full size and two others that were more like hand towels. Mattresses were a bit broken down and perhaps it was user error, but we about froze in the room since the bed had a lightweight blanket with a second sheet as the bedspread. The breakfast bar was limited with waffles or biscuits and gravy but gravy was empty. Hard boiled eggs ran out too before everyone that was present were able to serve themselves. It felt a bit like they only wanted to put limited amounts out to either prevent waste or prevent people from eating too much. Again, I was wondering leased with cleanliness but expected a bit more for the price.

Kathryn, 1 gece aile seyahati, 3 Tem 2021

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Very friendly service and the place was clean and comfortable. Definitely would return

Leroy, 2 gece aile seyahati, 25 Haz 2021

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Convenient & Comfortable

The room was clean and comfortable, but the bathroom could have used some polish (streaks on the mirror). Breakfast was great, and the breakfast attendant was very friendly and helpful. The front desk staff did try to charge my card at check in, even though I had already paid via the app. However, the charge didn’t come through on my card, so I guess Hotels.com got it figured out.

1 gece seyahat, 11 Haz 2021

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Great staff and nice facility

Staff was so warm, welcoming and helpful. Facility itself was nice, as expected from other positive reviews. Pool was open and useful to get kids energy out. Breakfast was the best so far in our multiple stop trip.

Matthew, 1 gece aile seyahati, 8 Haz 2021

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Friendly staff, clean room. We would stay there again.

Charles, 1 gece seyahat, 29 May 2021

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The whirlpool was broken and the owner seemed to not have any sense of urgency to fix it. We picked this location so we could use the whirlpool but it wasn't working

3 gece arkadaş seyahati, 22 Nis 2021

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Very clean. Cozy beds. Pool was closed. Showers were hot.

1 gece romantik seyahat, 27 Mar 2021

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Watch for double billing!!

I stayed in February 1st. I booked through Hotels.com and the hotel charged my credit card. I have been waiting a month for my credit and keep getting the run around. The manager is telling me the general manager is in charge of crediting credit cards and will take 14 business days. It has been double the time and still no credit.

Cindy, 1 gece iş seyahati, 25 Mar 2021

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