Hotel Merlin

Very clean room with a lot of space. Good check in and friendly staff. Well sound insulated to noise from the street but very noisy with noise from neighbouring rooms, corridor etc.

While I have stayed at the Merlin previously and given better reviews, this visit was disappointing. The best I can say is the small room, tucked into a corner of the hallway, was quiet and there was a fan available for our use, as well as a mini refrigerator. The room was clean and the bed ok. The showerhead in the bathroom was in poor condition, drooling water out, and falling from the wall. One set of bath towels was quite tattered...the edges frayed and stringy. I would have to say some of the effort and care (working to renovate and improve the rooms an hotel with small touches) which I noticed in past visits has slipped.

Awesome, nice location

Do not stay here!! Location is the only benefit to this hotel. The staff is incredibly rude and unhelpful. Our fridge and hot plate did not work during our entire 4 day stay. We were told that this would be fixed and that was a complete lie, no one ever came to look at our room to fix anything. We woke up to construction every morning and one day we did not have water. When questioned about this, the concierge told us it was because “the sheets were being washed.” We brought up all of these issues while checking out and were offered no compensation. This hotel is not worth the trouble of staying and I cannot stress how unprofessional the staff is.

The front entrance was hard to locate from the street unless you’re on foot. The front door was lock and waited in the cold night to check in. The elevator can only fit a 320 lbs person. I’ve included pictures of the room’s condition. As you can see the leftover food in the frig, the shower head disconnected and the door lock mechanism Faulty. There’s more to our stay that I will not disclose. Pictures are deceiving as we all know that to be. So be thorough on your search. Good luck with this hotel and wish you well in Prague.