6/10 İyi
8 Şubat 2025
Wrong room type despite reservation
A King room was reserved and when we arrived the clerk was somewhat unfriendly, but gave us a room key and we went up. It was only after we were in the room that I realized there were two Queen beds instead of a King. Since I had made several reservations recently and I thought one might have been a Queen, I double checked my reservation. Sure enough, it was a King room reservation. I called the front desk and the clerk told me they were fully booked and didn’t have a King room. If she had told me at check in there had been a mixup and they gave our room away, and apologized, I might have understood, but to just send us to the room hoping we wouldn’t notice is totally unacceptable. I have stayed in this hotel before, but will not ever again. There is no point in them asking you to select a room type if they are just going to put you in whatever room they have leftover when you arrived. I would have paid for the room even if I didn’t show up so they should have had one of that room type available for us. Other than that this hotel is generally clean and well maintained.
Constance D.
Constance D., 1 gecelik seyahat
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