6/10 İyi
11 Haziran 2025
Bait and switch
I couldn't check my reservation because there was no Internet service worth anything (note to self: carry offline reservation info for offline hotels...) but I checked later and the room we booked was "basic room" with "two queen beds." This clearly implies an in-hotel room, asking with a picture of a room. Instead, we were given a cabin. A cabin would be advertised as a cabin. I know, I've reserved and stayed in cabins through Hotels.com before.
Since I didn't have my reservation and we made it 7 months ago, so the details were fuzzy, we just went with it. There was no air conditioning, just heat (but thankfully cool at night in May, so open windows helped), no phone to call in that there was no shampoo or body wash in the dispenser (but there was conditioner!) and the floors were filthy. We used the included broom and used shower towels to hello keep things clean and out of the _full size_ beds.
It didn't matter anyway, because it turns out Xanterra doesn't open the hotel portion until late June, so it turns out they're falsely advertising rooms when they're not offering them. The staff seemed to brush my wife off when she complained. A neighboring unit's occupants were clearly also frustrated with the bait and switch and sped off to complain.
Honestly I can't say I'm surprised given my other experiences with Xanterra, but it is HIGHLY disappointing.
Jacob
Jacob, 1-gecelik aile seyahati
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