The check in process was long and if your waiting for elevator at times it can be lengthy if your staying in the south part of the hotel where they have elevator A,B and C. The check out is similar as they are no dedicated check out, you join the regular line unless your a member but even so there’s a wait for that too. Overall very nice beach, one of the very best. Entertainment is great, food could be hotter meaning not warm but as you expect from your own cooking” hot”. The staff really makes the impression that are there to help especially those from the gift shop, they were amazing towards my family as they went above and beyond for a need. I particularly enjoyed the child care / play center for they did an awesome job. The place is not brand new as it was the old Jamaica Grande now Moon Palace and over the years I’ve stayed a few times. Overall good experience minus the elevators, check in and check out process. Nothing against the front desk but the COMPANY can stream line a faster less iPad questionnaire that slows the process. From a scale of 1 out 10, 10 being best, my personal number overall experience is a 7 respectfully.