The Victor Hotel

Service was good. Helpful staff. Relatively near to places where we needed to go. The only thing major was the gym was under renovation which was not specified while booking. I was specifically looking for hotels with gyms before booking victor hotel. Not being able to use the facility was a big let down. Complimentary coffee or tea would have been nice. And a working hot water shower is recommended, however, perhaps most hotels nearby wont have that either. Otherwise, the place was decent.

Very accessible, spacious and clean.

We were relocated to this Hotel since we got some issues with the original hotel that we booked, we checked-in early which they have an early check -in fee of P500, fortunately hotels.com gave us an option to refund our money in 15days after, since we were informed that we're not going to pay anything more to this hotel. They upgraded our room into a bigger one. Indeed, the room was big but nothing fancy inside, just a regular room with a bit of furnish, it is clean, wifi is good. We asked if we could avail our breakfast as soon as we arrived, and yes they agreed to give it since we are also checking out early the next day. Just a regular breakfast for one only. Staff, particularly the reception needs to practice customer service, they aren't that polite to respond to their customers.

I was not expecting the look of the room as it looked different from the pictures ive seen online. The room that i stayed in needs to be groomed especially the comfort room. It looked a bit unsanitary plus there are no doormats. The receptionist and the guard were very accomodating. Since they dont issue multiple keycards the guard patiently assisted us in using the lift each time. The overall stay wasnt bad but not a remarkable experience too.