Totally amazing hotel in every way - friendly service, really helpful for storing bags (before and after check in/out), amazing location right on the docks and by the bus station. Also the cable car shuttle bus goes from outside, as well as our whale tour. Everything is 'just along the road' or you might already be right by it! 7-11 stores, tourist information etc etc.
We had a family room which happened to be on 11th floor. The view was amazing and we enjoyed just spending time in the room with a drink, looking out at the views.
The beds were really comfy and the linen so good I considered buying some! My son was on a double sofa bed which he said was really comfortable too. I liked that there was an 'open divide' section where the TV was one side and desk on the other - it gave us privacy. We also had a table and 4 chairs, fridge (mini bar), kettle and coffee machine. Toiletries were in refillable canisters on the wall and the hotel is actively trying to reduce it's energy usage - they had their recent reduction achievements on the breakfast restaurant wall.
Breakfast was huge and delicious. So much choice and everything was sparkling clean in the dining room. The times for breakfast were really good too - meaning you could have a bag to take away if before 7am, and sit down breakfast until 11am - perfect if you've had a late night aurora hunting.
There are cheaper hotels, but I doubt you'd find better. Well worth the splurge.