We had an issue with our reservation, as it was canceled without our prior notification, even though it was prepaid. When we arrived, we were surprised to find out about the cancellation. Fortunately, we were accommodated at Thier sister hotel, where the staff made efforts to make up for the inconvenience. However, cancelling a booking without contacting the guest beforehand reflects poorly on the service. Had it not been for the availability at the other location, we would have been left in a very difficult situation