Universal's Cabana Bay Beach Resort

Their customer service was above and beyond. They were quick to respond. Very friendly too. Also, someone was staffed in the gym cleaning continuously during the hours the it was open.

Was here on business but took my son along and stayed by and played at the parks. This place was perfect for what we had in mind.

Absolutely loved the hotel and we couldn’t beat the price. Such a big resort with lots to do at the hotel.

Overall, our stay was good. Only had some issues with the security gates opening with the room key card. The kids had a great time.

The customer service wasn’t that great, did not explain where or how to get to the room. Didn’t explain the floor number, room etc my son found it on the card holder. No one was helpful at all. Everyone looked miserable. But it’s a budget resort so get what you pay for. Breakfast was cheap at $34 for 4 people to eat breakfast, very affordable. The room said volcano bay view, not at all. We saw bushes from some store at volcano bay and lights from some other park.

Clean, family friendly, safe, and convenient to parks

This hotel was so fun for our whole family! We floated the lazy river, went bowling, hung out at the pool and enjoyed the entire vibe of the hotel.

Stayed for three nights although we were not in the hotel most of that time. I would tend to like a themed hotel such as this due to my preference for the time period but everything seemed pretty standard and not quite worth the premium price charged. In fact for almost half the price we get many more amenities and much more service and use of places like Hampton Inn or Hyatt Place.

Great hotel, love the convenience of the transportation to parks. Mini kitchen makes it easy to make fast meals. The amenities in the hotel itself are awesome as well!