Ascot Hotel

Our experience with the Ascot Hotel was awful. This is our story. We are a senior professional couple from Toronto Canada. We booked several months ahead. A week before arriving, we sent an email requesting their Airport shuttle service, which is advertised by the hotel, by kindly requesting, just to be sure, a confirmation reply. No reply was received. Two days before our arrival, we were notified by our tourist agency that Air India had cancelled our flight from Varanasi to Mumbai. Once again we notified the Ascot Hotel of the change of flight and requested their Airport Shuttle Service with the new airline, flight number and arrival time. Once again, we received no confirmation. At our arrival, no Ascot Hotel shuttle service was there. We arranged our own transportation and, once arrived at The Ascot Hotel, we were informed that there was no room available for us. They suggested another hotel for us for a night. They would have a room for us for the remaining 4 nights. Luckily enough, we still had our taxi on the premises. The only positive service: one of their staff came with us to the other hotel with our cab. The other hotel was of lower category and considerably cheaper. The following day we refused to return to the Ascot. We remained at the new hotel because the staff was very friendly although the facilities were “challenging”. Conclusion: no one wants to be stranded late in the night in a foreign city... never mind in a challenging city like Mumbai.

Excellent hotel in very good location in Colaba. Friendly service and very clean and comfortable rooms.

I have stayed at this hotel before and love it. This time though, I am not sure if the bed sheets were clean and changed, there were no towels in the room, and the trash can had trash from a previous occupant. The Internet was also patchy which was a real bone of contention. That being said, maybe this was a one off, as otherwise I really enjoy the hotel and would recommend it.

Our 3rd stay at the Ascot. Always very friendly service. Rooms are large and in good repair. Marble on floor is nice in hot weather. Great location. Will return to the Ascot Hotel. Good value. Highly recommend. Met friendly owner.

Very pleasant staff and great location!

The room I was given initially was not great - it was in pretty shabby condition and was not very clean (except for the linens, which were spotless). I arrived very, very late and so was content to sleep there for one night, with the intent of finding another hotel the next day. However, when I explained my concerns to the staff in the morning, they moved me to a much nicer - and cleaner - room. I wouldn't say the new room was spectacular, but it was clean and came with simple amenities like soap and hand towels (no washcloths). The daily paper was a nice touch, and the entire staff was very friendly and helpful. Great location as well - very close to the Taj Palace (go for high tea!) and the Gateway to India, and immediately proximal to the Colaba street market. Ubers are plentiful in the area, so it was easy to get around to other areas of the city as well.

The Staff at Reception were amazing. Especially the Gentleman on Night Duty. Very Very Helpful. Breakfast Continental. Should include Indian Breakfast on some days. Unfortunately the Guests across my Room 206 were extremely noisy day and night. Lots of people staying in that Room .Overall Amazing Stay