6/10 İyi
13 Aralık 2024
Disappointment
After planning my trip, I sent a message to the hotel asking for a bed for my three-year-old daughter. I didn’t get a response but assumed it would be arranged. When we arrived, the hotel said the child’s bed was extra and that they usually inform guests, but they forgot this time. They told me I had to pay or they would remove the bed. I told them to take it away and said I would talk to Hotels.com.
After speaking with Hotels.com, the hotel brought a portable bed, but it wasn’t suitable for a child. They said the original bed was now in another room, in my opinion with this absurd approach I just stopped discussing and contacted again with Hotels.com, after that the proper child’s bed was finally delivered the next night.
In the end, the hotel staff were unhelpful, but I was happy with the support from Hotels.com.
We used the hotel’s parking and free charging station. The rooms were clean and tidy, but the Italian-style breakfast was very basic.
Erhan
Erhan, 4-gecelik aile seyahati
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