Mitsui Garden Hotel Sapporo

Very bad attitude waiter. Don’t want to serve and when customers request service, he gave them bad attitude and banging the chair to the wall to make annoying sound. Very very bad in the hotel industry. It is very important to have a pleasant morning as this is how we start the day, with this staff, he just going to ruin every customer’s day.

It is quite close to the JR Sapporo Station. this is very convenient for travellers who carry huge luggage. The room is clean and comfortable. Staff would place amenity kit at your door if you request not to clean the room. Convenient shops, like Lawson and family mart, are located near the hotel.

This is the second time I am staying in this hotel. Super near to Sapporo Station, under 10 mins walk. Great service, clean room and most importantly, excellent front desk! I accidentally booked a smoking room and my wife couldn't really take the cigarette smell in the room. I approached the front deck asking if we could have our room changed but they were fully booked. Although I had already prepaid for my room, I didn't want to upset my wife and I was ready to check out immediately and find another hotel nearby. The front desk heard that and told me to wait and she went inside the office. She came out with a manager by the name of Mr. HAGA, and he apologised for not being able to change my room. I told him it isn't the hotel's fault and I totally understand. What happened next was beyond me. Mr Haga told me they have a room under repair and if I don't mind, I could have that room. He showed me the room and guess what... the "repair" was a hairline crack at the wash basin which is not even obvious and the sink works perfectly! That says so much about this hotel trying to be perfect in their service. I accepted the room and Mr Haga apologised for the sink again. He don't need to! I highly recommend this hotel.

Great, quiet city hotel with excellent Japanese/Western breakfast.

Hotel is a 4 mins walk to sapporo station

Was given room on low floor (level 4). Can smell the kitchen food in the morning. Room smells damp.

Good location and helpful staff

A bit far away from train station. Nice breakfast and staff are friendly. There are recommendation from staff on the restaurants nearby. No restaurant to provide dinner.

Great service. When we put up the Do Not Disturb sign, they left a bag outside the room with towels and bathroom accessories as replenishment. The hotel is 7 minutes walk from JR Sapporo station. Most of the walk can be done underground. The closest entrance to the underground shopping streets is just across the road.

Convenient and surrounded by great shops and food places. Will definitely stay here again.