Swissotel Kolkata

They applied Number of t&c for hotel facilities

The staff are not trained properly to handle guests Not expected from brands like Swissotel Not satisfied

I had booked a king size bed room, but when i went to check in they said king size room was not available as a big group had come and they took all the king size rooms. So I paid for a king size room but had to settle for a room with two small single beds.

Haven't found (nor have I seriously looked for) an alternative hotel near Kolkata airport. There always seems to be some kind of an issue there (and this time was no exception)...they didn't have a record that we had phoned to request airport pickup...and I still dislike the big square pillows...but, since I know that these things happen...I guess I've learned to deal with them. Breakfast is very good at Swissotel and the staff try to be helpful

Enjoyable stay, very friendly and helpful staff, spacious room. Buffet breakfast had a very good selection. Sous-chef was extremely considerate and stopped by our table and asked if there was anything we would like. Small shopping mall beside the hotel. Good location near the airport.