Hotel Portobelo

Short staff, no show at the bar every day and close early. Breakfast every day chilaquiles or pancakes

Claudia, 4 gece arkadaş seyahati, 13 May 2021

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Stay anywhere else.

The receptionist was rude. Im so surprised by this. Then i met the young woman manager. Who was terrible. This hotel is rin by weed smoking children. Just beware. Checking in is an interruption for them.

Westley, 1 gece iş seyahati, 29 Nis 2021

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Mixed

The food at the restaurant was very bad. We ordered hamburgers and they were raw. The breakfast the next day was mediocre and way overpriced for the quality. My husband asked for a refill on the coffee and they charged him for 2 cups. The hotel is in a great location and the free on-premise parking was great. The water from the sink smelled like sewage. The sheets were not fitted and came off all the time. No one told us that the key had to be inserted to control the electrical. Definitely room for improvement but overall our experience was okay and the cost was reasonable.

Pamela, 2 gece seyahat, 8 Nis 2021

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Stay at your own risk - ran out of space for revie

I have never left a negative review, I always make it as honest As I can and i am even nicer than I should. However this hotel is the worse and definitely deserves a negative review. From the beginning; the photos looked nice online which fooled us into booking it for multiple nights. Upon arriving, the hotel looked worse than the photos. The area is trashy, all views from the hotel rooms are horrible. I booked 4 rooms for my family and not one view was nice. One room had a street light right in front of the window which lights up the room and the thin blinds do not block it. When We first arrived, I got there two hours before the check-in time and they would not allow us to enter until 3pm. Not a big deal, but this is the first hotel that has made me wait until the oficial check in time. We decided to check out some restaurants, as we waited for uber in front of the hotel, my wife and best friend had their phones taken by a motorcycle with two people in it. They entered the hotel and reported it to the staff; both staff members in the registry laughed and refused to call the police. The security guard in the lobby saw the whole thing and did not move one finger. I call Hotels.com to cancel the 3 other nights. They apologized and attempted to contact them (i wad on hold for an hour) when they returned to the phone they advised that PORTOBELO was hanging up on them after they advised them about the situation. night another couple was given our room key as try to enter

Rafael, 3 gece arkadaş seyahati, 7 Nis 2021

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Good installations

2 gece seyahat, 26 Mar 2021

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The service was really bad. Front desk ladies were very rude.

1 gece aile seyahati, 19 Mar 2021

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Portobelo

Portobelo was close to down town good pricing and great location No overall issues, was a good place to stay.

Jayden, 2 gece seyahat, 17 Mar 2021

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Very nice place. Centrally located and walkable to most of the sightseeing spots in Guadalajara.

2 gece aile seyahati, 13 Mar 2021

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Everything about the stay was perfect. Guest service was very friendly and when asked for help was there no questions asked.

3 gece romantik seyahat, 12 Mar 2021

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I liked the location. The room was large. you could easily walk to the downtown and the Chapultepec area. I did not have a particularly strong wifi signal in my room. I had to put my computer near the door for wifi calls. But I'd say it was a solid hotel experience and I overall recommend.

6 gece seyahat, 7 Mar 2021

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