This was one unusual hotel experience! It is totally self-serve so we saw no hotel staff at all, only other guests as we passed in the hallway. Since we arrived early, we proceeded to the hotel (just a few blocks from the train station) to store our bags in their free lockers. We returned after 3pm to check into our room using their easy check-in station to find our booking and create keycards. Note that once we booked our room we received an email outlining the check-in process, the luggage storage options, info about parking (there is none) and room cleaning (for a fee, scheduled in advance), how to access the free wi-fi, and other rules and information. Once checked in, our key card provided access to the hotel proper. Our room was accessible via elevator or stairs. It was clean and comfortable and spacious enough for the two of us for two nights. We would not hesitate to use EasyHotel again!