Hotel Gracery Sapporo

concierge is not helpful and not considerate to the need of guests , feel bad and will not come again !

Booked and stayed twice in this hotel from 5-7th Sept and 8th Sept 2019. Happy with the location which is just across the street from South Exit of JR Sapporo station - super convenient especially when I decided to explore other parts of Hokkaido via train. Plus I arrived in the evening after a long flight so was thankful I didn’t have to walk a lot. Bus station is also just next to station which has the Chuo Bus company which has land tours to other towns. I only found the decor in the room dated. Size of the room is compact - typical of most Japanese hotels. I’m traveling solo with just a cabin luggage but still I found the space a little small to open my bag - had to push the chair in the room to the end for space. I however don’t see it much of a problem. Staff are nice and warm. Will stay here again.

Room was kind of small. Air con was too hot and could not get a comfort sleep for all 3 members.

room was very small and standard room for 2 persons.. for business traveler is okay but not for family type.