Three of us staying on route to a photography seminar, we had lots of gear & luggage. We were given a room on the 2nd floor, we asked if there was an elevator, as you can see our luggage cart was full. The FD staff replied yes, and directed us to the elevator. When the door opened, it was weird, directing us to rooms with 400 room numbers, Then a client was heading to their room, seen our puzzled looks and he said, are you looking for rooms on the 2nd floor, yes we are. He goes follow me... opens another door to the left, and says here this is where you have to go. but there was a staircase ahead of us and our room was further away from the entrance. We started to lug everything, and the genteman who helped came out of his room brought another guest with him, and they assisted us to bring in everything to our room. I went downstairs to talk with the FD person who checked us in, and she told me she was new, this was her first day, and had not been shown around the property so was not aware of the staircase off the second floor. The balcony was nice, however the views of the other properties behind were not great. The $5.00 breakfast meal was great too, and luckily we were still able to order at check in as I had responded to an email sent the day before arrival, asking if this was something we would be interested in as there is no restaurant at this property. I ordered 3 breakfast meals then, but FD had not received this information.
