Bloomington-Normal Marriott Hotel & Conference Center

No room at the inn

I paid for a non-refundable room in advance. I chose this hotel because I was meeting a group of colleagues for a reunion. Arrived at the hotel and was told they didn’t have any rooms because their cleaning staff didn’t show up. They put me at a Hampton Inn a couple of miles away. I paid quite a bit for this room so I wasn’t happy about moving to a Hampton Inn, but they said they would cover the cost and hotels.com would refund my money.

Joyce, 1 gece arkadaş seyahati, 22 Haz 2021

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Great property. Clean rooms. Friendly staff.

1 gece aile seyahati, 9 Haz 2021

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Very clean. Nice breakfast included. Convenient to area.

1 gece aile seyahati, 5 Haz 2021

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They put $348 on my credit card for incidentals, the only thing we did in the hotel was sleep and shower. Ended up getting charged $159 and change, again for not even using anything but a bed and a shower. After several days the phone calls we did finally get our money back. Won’t stay there again, they charge to park across the street in a parking garage, and no other options.👎👎

5 gece aile seyahati, 3 Haz 2021

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I’ve stayed at Marriotts numerous times and I am very disappointed with the experience this past weekend.. I called a couple days in advance to see if we could get an early check in for my room. We were attending a wedding so we contemplating getting ready at home or at our hotel right before. They approved our request and told me they’ll have everything ready for us by 1. When we came to check in the young girl was very rude our entire interaction. They did not reserve our room and so we were forced to stay in a doubles room (a bed slightly bigger than a twin bed) rather than the king bed we paid for. Two adults forced to sleep in a bed slightly bigger than a twin... when I tried kindly explaining the situation to the girl receptionist she was terribly rude telling me I’ll have to either take it or leave it. When she gave us the cards she gave me a nasty look and didn’t mutter another word. No explanation on where the elevator was, no have a good day, no do you have any other questions. Just a nasty look and silence. Other than the horrible service the rest of the hotel was nice. The rooms were dusty which made me concerned if it was actually cleaned after every use. The parking in the parking garage stated we’d be paying $8 for midnight to midnight parking. I was charged $13. Overall I probably would not stay here again. The poor customer service and having to stay two grown adults to a double bed left a bad taste in my mouth.

1 gece romantik seyahat, 29 May 2021

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Very nice

1 gece arkadaş seyahati, 28 May 2021

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Nice

Staff is very friendly and welcoming! I’d stay again if I’m in the area.

Maria, 1 gece arkadaş seyahati, 22 May 2021

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Disappointed in the overall stay

Requested adjoining rooms when reservation was made. Instead we had 2 rooms kiddie corner across the hall. The rooms were not cleaned thoroughly. We had to call for bar soap and hand towels. Mini fridge was not cleaned out. Surfaces had dust or sticky in both rooms. Service brought a stack of washcloths & I asked for hand towels, the service person told me they were called finger towels. I gave her a $5 tip for the inconvenience by requesting standard items for the room. She also brought us some plates and silverware and made me aware of how hard it was to get them from the closed banquet hall.

1 gece aile seyahati, 22 May 2021

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I booked this room for an overnight stay because of an event at the conference center. They were extremely short staffed during a weekend when the hotel was completely booked. Bathrooms were dirty, missing toilet paper, and missing paper towels. I had to be put on a waitlist and wait several hours to check in to my room because there were none ready at check in time. When I got my room, there were gross splatter marks on the wall and ceiling. The refrigerator in my room did not work properly, and the shower water only had one working temperature...scalding hot! The gentlemen at the front desk were kind and tried to be helpful but they were clearly understaffed and without proper resources to be very helpful. There is a little coffee shop in the lobby that was never actually open because there was nobody there to work it. We had to go across the street to a neighboring hotel in order to get any food or drink. Overall disappointing experience.

1 gece aile seyahati, 15 May 2021

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Check in was at 3pm and our room was not available until almost 6pm. There was no reimbursement or credit for the huge inconvenience. The staff was not pleasant and had no answers to when rooms would become available.

1 gece arkadaş seyahati, 15 May 2021

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