2/10 Kötü
21 Eylül 2025
Hair Infestation-Javion Thanks for Trying
First off Javion at the front desk provided the BEST customer service in a housekeeping related bad situation. He did his best to accommodate but the overall cleanliness ruined this stay. Kudos to him! He went above and beyond to help. Had to request 3 room changes for a total of 4 rooms. Room #1 -Arrived and found hair on the bathroom counter and sink. Requested room change. Room #2-Arrived hair in the bed when I checked and pulled back covers. Requested change. Room #3- Hair in the bed. Slept on couch due to the fact that I had a long day at work and needed rest. The hotel is beautiful, and my previous stay was great. Housekeeping needs to be held accountable for their lack of cleaning detail. Housekeeping missed the mark in a major way. I hope this is better for the next guest because we will not stay here in the future.3 room changes due to uncleanliness is not acceptable under any circumstance. Again Javion, thank you for all your effort!




Shante
Shante, 2-gecelik iş seyahati
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