Hilton Garden Inn Tallahassee Central

Friendly staff, great accommodations, pool went out of order on a very hot day. But, great location & accommodations.

It all went down hill from the moment we checked in. After having made a three night reservation, I was told they only had two nights reserved. It seemed that the third-party reservation had booked two nights in a row and then a single night. It took me 30 minutes to check in. I was the only one there. Getting into our room we noticed the smell o it seemed that the third-party reservation had booked two nights in a row and then a single night. It took me 30 minutes to check in. I was the only one there. Getting into the elevator, the AC disappeared. It opened on the fourth floor and still, there was no AC. it was no better. The carpets on the fourth floor were filthy and smelled like mildew and mold. Entering our room, we were met with the smell of urine. The bathroom floor had not been mopped when the room was readied. And just when you think it couldn’t get worse, the safe was permanently locked. When leaving for dinner, I let the front desk person know that there was no air condition in the elevator or the hallway. She assured me it would be taken care of. It wasn’t. Our bathroom floor was cleaned, but this hardly satisfied anything. The front desk person told me that the state could not be open by hotel staff and that the safes were not used in the hotel. Is it necessary to say that I will never stay in this property again? After midnight, I entered through a side door that was clearly marked “this entrance is locked for the safety of our guests…”. It wasn’t

There was a long line to check in, and I waited at least 20 minutes before getting to the front of the line to be checked in. The Assistant General Manager told us there was 1 night reserved, when in fact I had 2 nights booked. After waiting for 10 more minutes for him to check our reservation, he said the website overbooked rooms and did not have our choice of room and was trying to take us out of a double queen room and put us in a king room, which does not work for us. He moved other people out of a double queen room to accommodate our reservation. Furthermore, once we were in our room, the refrigerator didn’t work, the phone didn’t work, and the bed was broken. I told the front desk person about these problems the same night we checked in but nothing was fixed during our stay. The hotel has trash and dirty plates lying around and smelled dingy. The morning staff was amazing and super helpful which is why I didn’t put all negative reviews, but we will not be returning to this hotel.

Hotel was exceptionally clean. Staff was courteous . Only negative was cable has no Spanish channels and as I had my elderly Mother stay in room for a Long period of time , it was a little disappointing cause she doesn’t speak English. Not sure if it’s Tallahassee in general or particularly the hotel or cable company hotel uses.