2/10 Kötü
8 Nisan 2025
Dangerous filthy and dysfunctional
Made a 4 days reservation on April 2025 with Hotels.com. Upon arrival I was surprised by the incredibly amount of homeless people surrounding the hotel, nothing like this mentioned on the Hotels.com online brochure. I made the reservation and paid for it. It included WIFI as everyone requires, to my surprise there was no WIFI since it was broken, the room were not cleaned, they looked as if built in the 1970s and as if not cleaned ever since. The bathroom were ancient and the room "decoration" was hanging loose. I demanded a refund since I was not going to stay in this place but I was refused, they say that since I made the reservation with Hotels.com, I had to complain to Hotels.com. I complain to Hotels.com and within 24 hrs. the refuse my refund request. I did not stay in Hotel San Thomas for more than 1 hrs. yet I did not get my money refunded. Its a shame that Hotels.com its still listing this place with all the fake positive reviews. The place its dangerous, filthy and dysfunctional.
Maximilian
Maximilian, 4-gecelik aile seyahati
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