2/10 Kötü
24 Eylül 2024
One of the worst hotel i stayed in and i put my children at risk by choosing them!
Whatever they offer on the website is not accurate and they couldn't even provide infant beds so my children were falling off the bed. I made the booking on the road specifically because they were offering infant beds but upon late arrival as me and my family were on the road whole day they said is nothing available. When asked if then i can cancel and find different accommodation they said it will still full charge apply even if whatever they advertised was not correct. Whole stay was unsafe for my children, staff extremely rude and unhelpful with literally anything and now dealing with hotel they are behaving extremely disrespectful, ignoring and entitled claiming they have done everything they could what means is nothing. I have spent a lot of money for very average place to stay just to put my family at risk. Please avoid this hotel at all cost if you value your comfort, peace and safety!!!
iwona
iwona, 1-gecelik aile seyahati
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