Parc Soleil by Hilton Grand Vacations

This is a family hotel, not so much for couples. Check in was good, there are masks available at the front and water is given to you at arrival. The room view was disappointing with a tiny window and a huge wall with a curtain covering it. We called and for another $50 we were upgraded to a big suite. I wish they would have up sold it from the start since virtually half the floor was empty. It took forever for someone to come up with our keys and we missed the 4th of July fireworks from the balcony. He was in a hurry, nobody asked to help with our luggage. The following day I call for a late check out at 10:00 am and was only given an hour, even though the hotel was at low capacity. I was asked to either pay a half day to stay until 2 or leave. The person was snappy and didn’t even say protocole “you can check out and leave you things at the bell desk and enjoy the pool” yet he did say nobody was checking in the room which made less sense to only being given one hour. I went to the front desk and got extended until 1:00 pm. We ended up paying and staying for another night since the pool was clean and well organized in terms of distance. The people working in the towel area were also very nice. The main perks are cleanliness, the space, the clean pool, and the free parking connected to the building. Most services work limited hours due to covid, which is understandable.

Our room was awesome! So many nice amenities. The bed was comfortable and the pool area was amazing. Very nice hotel staff too.

Nice spacious room - over 800 sq ft for the one bedroom. Kitchen well-supplied. Friendly check-in. Only disappointment was having to deal with the timeshare salespeople. They make you go to the timeshare desk to get your parking pass. We declined all offers, and then were awoken the next morning by phone from a perky salesman wanting to schedule our “vacation club” presentation. Also - I’m waiting for a mysterious charge to be reviewed on my credit card. Overall, though, we loved the property, the pools, the jogging track, the large balcony, the separate bedroom/living room, and the separate shower/bath.

I was very satisfied with my stay at Parc Soleil by Hilton Grand Vacations. The staff was courteous, the room was ample and bright, the restaurant had good food and the pool area was fun. The only consideration would be the parking spots in the indoor garage are small. I will come back!

The suites are nice, but the other rooms are narrow and crowded. Clean to the point of sterile. No vibe here, this building is plunked down in the middle of nowhere. They charge a resort fee for things that should be free (like wifi). This is not a resort! It's not bad, I just think there are a ton of better options.

If you enjoy someone else's blood, showering in sewage, and having your car damaged this is the place for you!!! Absolutely disgusting!!! When I contacted front desk they said they would send someone right up to take care of the shower. No mention of taking care the blood on the pillow, which was never taken care of BTW!!! Waited 45 minutes for maintenance and they never showed. When I called front desk all they could say is someone would be up soon. This was first thing in the morning so could not take a shower. Ruined our first day there. Put us an 1.5 hours behind and missed our appointment at Disney!!! No apologies or offers to do anything for us!! Finally received maintenance service at 10 pm when we got back home. Took him about 45 minutes to unclog the shower and sink!!! Parking is absolutely ridiculous if you drive anything bigger than SUBCOMPACT!!! Guaranteed to get damage between industrial poles and other cars that cannot fit. On top of the $30 resort feefor what I am not too sure since they charge you for everything.

Had a car so location great and parking included. Reasonable price room and restaurant has decent food- french toast and eggs in particular were nice. Room and housekeeping - can let you make decision if worth it. Dead/live fruit flies by window. Credit given as room changed. Second room safe left locked - 2 engineers needed who were pleasant but all in took over 3 hours. Credit to manager as compensated with vouchers and late check out. Day 3 and 4 no housekeeping. Took extra towels when housekeeping came up after 9pm so no need to come the next day.

Staff were friendly and helpful. Property was awesome, loved the pool/hot tub opened early and closed late.

Check in was awful! I was told they didn’t know what time my room would be available. We had to get the manager involved. She was nice and explained the delay. She gave us a $50 credit too our room and sent a nice gift (cheese and fruit) and wine. I appreciate that. What I love mostly was the texting feature. It was convenient and fast. Although there was a rough start, I would stay at this propagating.

Room was prepaid, hotel charged me again, had to call several times to get corrected, still not right. They still owe me $88. Called Monday only to be told I have to wait