Double charging scam artists at this place- stay away!!!
I booked a hotel room at this location for my daughter via Hotels.com at a rate of $34/night for 2 nights, 23-24/Aug/2024. I paid at the time of booking via PayPal and received a receipt for such. Upon her arrival, the desk clerk would not accept the receipt, claimed their was no reservation, refused the proof of booking, refused the receipt and then charged over $60/night at the desk. My daughter had to pay again or have nowhere to stay for 2 nights. I contacted Hotels.com. They contacted the parent property OYO. OYO said that the property cancelled the reservation-but i didn't notice OR get a refund. They falsely advertise on multiple platforms, hotels.com, OYO, kayak and the like, a double queen room for $34/night + tax.
2. They accepted payment at time of online reservation then without warning or notice cancel the reservation AND keep the money. (I also just read a review where the same thing happened to another LADY traveling alone).
When my daughter arrived she was told no reservation was placed and the desk clerk would not accept the payment receipt with transaction ID thus leaving my daughter stranded and forced to pay again at a rate double the advertised amount.
This property charged double the advertised rate AND kept the original $103.30 as well. I looked on multiple sites and $34 -$38.00 is the advertised rate.
Either the property themselves or the desk clerk is running a scam and it should be stopped.
