We stayed in one of the premium rooms with a balcony on the top floor. This was a wonderful feature, being able to open the door, enjoy the fresh air, and delight in the amazing views across the city of Coimbra.
The pluses - the breakfast was top notch. The staff were excellent. Always helpful and friendly. Special mentions to the reception team, and the room cleaners who did out-standing work every day. We found the bed comfortable too.
The minuses - we struggled to get the temperature low enough to sleep well. The fist few days the aircon system would only make warm air, and we tried leaving the window open - but the noise-levels were too awful. The reception team could centrally fix the "warm air issue" (this was actually controlled by them, despite the remote controls in the room). But even after the air-con system started making cold air, it was still too warm for us.
Loved the town too. Very interesting!