I checked in late, was quick & easy. Tired after a long day of traveling, I went to my nice double((king size bed) lakeside view room but neighbours were making loads of noise at 9:15pm. Could hear everything as walls very thin. Tried calling reception but no answer, had to go back down to reception, I was being seen to, by same man, he explained to the manager my situation but then 3 other already checked in guest turned up. I was left feeling frustrated for what seemed like 5 minutes and just wanted to go to sleep. I was given a new key card by the manager, unfortunately my room was facing the inside with twin beds, which were very firm & uncomfortable. I nearly fell out of the bed. There was no kettle in the room? Had to boil a pan of water to make a hot drink. There was long hairs on the floor in the bedroom & bathroom. The breakfast was just ok for me. Their rule was that you had to wear a swimming cap to use the jacuzzi & spa area. That you had to buy, I can not wear a cap due to my hairstyle, therefore could not use the spa. The house keepers were very noisy from 8am. I was there 2 nights & my room wasn’t cleaned. I asked for late check out on departure day but was advised I could not on the room i was in! At check out I handed over my key, was not asked if everything was okay with my stay? I had 2 X cases and struggling with shopping and none of the 2 people at the check in desk asked if I needed help when leaving.