I checked in at the hotel @ 23:00 and the room they gave me was poorly cleaned with human hair on the floor, the bathroom shower drainage was blocked and this was bad.
I complained and the room was changed, to which it did not take long for change of room which was good.
But honestly responding to guest request was really bad. I requested for iron for my room and it took 1 hour before I received it.
On the 2nd day I requested for drinking water and they never sent it to me.
Drinking water is a basic need and I find it very disheartening not send a guest water for drinking. I have never experienced this with any other hotel I stayed in.