Dukes The Palm, a Royal Hideaway Hotel

Otel konum olarak cok güzel bıryerde palmıye kalabalıgını cekmıyorsunuz..soylenıldıgı gıbı ınsaat gurultusu falanda yok arada cok az oluyordu fakat asla sızı rahatsız etmıyor..sabaha karsı otelde olduk bırkac saat beklemenın ardından erkenden odaya aldılar ve cıkıs gunu odayı gec bosaltmamız konusundada yardımcı oldular..odalar gayet yeterlı personel cok ilgili ve guler yuzlu..Deniz havuz plaj hersey mükemmeldi,biz cok memnun kaldık hersey için teşekkür ederiz..muhakkak tekrar gelecegiz

Enjoyed our stay. Excellent breakfast and very friendly staff. Only negative is that the pool and beach is not right in front of the hotel

Noise was an issue with the works going on outside. The food is ok but choices not great of booking HalfBoard. Struggle to get you car from the valet especially when compared to other hotels on the Palm not the best but the beach and pool are lovely

After returning to Dukes hotel from a previous stay. Check in during Covid is ridiculous and takes way too long. All guests standing on top of each other! Impossible to hear what guest services are saying! That’s not social distancing when 3 people are right on top of each other For a room after 2 hours, upgrade laughable! Right next to building works. Been awake since 3am with the noise! Can’t wait to see what happens at Breakfast!

Great hotel, nice pool and beach Sometimes a bit crowder, but overall really nice place

A fantastic business trip, and a lot of that is due to Dukes. Rooms great, staff brilliant, breakfast choice was huge, evening restaurants excellent. I will be revisiting!

always wonderful. There are workers and noise in a new building close but everything was well.

the hotel did not initially include my silver benefits (25% of food / bev + 1 free drink at the dukes bar), has a second issue where they took what felt like a low authorization amount then effectively shut off my tab at the pool. which was frustrating because I then had to go back up to the hotel to get it sorted which took about 30mins. Even after that for some reason I still couldn’t charge anything to my room. So for me it was a miss on the convenience of food & drink. pool was lovely and room clean / comfortable.

Managements needs to be trained for customer service. You never argue with customer and in order to make the customer happy, you should ask “what can I do to make your stay pleasant” sometimes you need to upgrade the customer as a complimentary.

I’ve stayed in this hotel three times. The first one was great. The last two not so much. You can see it going down in quality and cleanliness. My last room had a faulty shower, tables with built up crum on the corners...usual stuff for a three star, not a five star. Reception staff was pretty lost, to the point where they somehow managed to find a wrong reservation under my name during check in... They also demanded to have the expiry date on my card when I had already paid for the room and had requested they close the credit on my room... Finally after 45 minutes they managed to sort everything out. At one point I went to reception to ask something about how to best get to the airport and they basically told me to look it up. Not what you expect form a five star. Balconies on the side have tremendous noise from A/C system. Inside the room the noise dampens with windows closed. If you plan to use the balcony a lot, expect noise. The restaurant staff very good. Pool and staff there are amazing. But, I won’t be coming back a fourth time.